Order confirmation
An online order request is not accepted until we confirm your Google Business Profile, quantity, price and delivery details in writing. We will not dispatch until payment has been received.
Preparation and dispatch
Each card is configured and tested before dispatch. We provide an estimated preparation and delivery window when we accept your order. Estimates can change due to carrier delays, public holidays, remote delivery areas or information we need from you.
Delivery
We ship within Australia to the address confirmed on your order. Please check the address carefully. If a parcel is returned because the supplied address was incomplete or incorrect, additional delivery charges may apply.
Problems in transit
If tracking shows a delivery issue, or your order arrives damaged, contact us promptly with your order details and clear photos where relevant. We will investigate with the carrier and explain the available next steps.